REFUND POLICY

In this Refund Policy, “us,”, “our”, and “we” shall mean Supertrade Ltd., a company registered in Saint Lucia under company number 2024-00699 and registered office at Top Floor, Rodney Court Building, Rodney Bay, Gros Islet, Saint Lucia.

We believe our proprietary trading program can help you reach your trading goals. However, we understand that sometimes things don’t go as planned. That’s why we offer a fair and transparent Refund Policy. If you need a refund, we’ll be happy to assist you based on the terms outlined in our policy.

It is your responsibility to familiarise yourself with this Refund Policy. By placing an order for any of our products or services, you indicate you have read this Refund Policy and agree with and fully accept the terms of this Refund Policy. If you do not agree with or fully accept the terms of this Refund Policy, you are prohibited from placing an order with Supertrade Ltd. Please contact us at [email protected] for any questions regarding our Refund Policy.

1. ELIGIBILITY FOR REFUNDS

1.1. The price for the participation in our programs grants access to trading simulations, assessments, and administrative support. This price is generally non-refundable after purchase, except in specific circumstances outlined in this policy.

2. ACCOUNT RESET FEES

2.1. If you do not pass an evaluation or choose to reset your account to continue in the program, additional fees may apply. These reset fees are non-refundable, as they cover the setup and administration of a new evaluation or trading simulation.

3. REFUND PROCESS

3.1. To request a refund, the user must contact our customer support team at [email protected] and provide the following information:

• Full name

• Account Number

• Date of purchase

• Reason for requesting the refund

3.2. Upon receiving a valid refund request, we will process the refund within 10 business days. The refund will be issued using the same payment method used for the original purchase. Please note that it may take some time for the refunded amount to appear in your account, depending on your payment provider's policies.

3.3. Incomplete refund requests may delay processing.

3.4. We reserve the right to deny any refund request that does not meet the above criteria or that we suspect to be fraudulent or abusive.

4. REFUND AMOUNT

4.1. The refunded amount will be equal to the total cost of the purchased services, minus any applicable administrative fees or charges.

4.2. If any discounts, promotions, or coupons were applied to the original purchase, the refund amount will reflect the adjusted price paid by the user, not the full standard price.

4.3. Refunds will not include any third-party service fees, including but not limited to currency exchange fees, credit card processing fees, or intermediary banking fees.

5. NON-REFUNDABLE CIRCUMSTANCES

5.1. Refunds will not be granted under the following circumstances:

• If a user has placed one or more trades or actively engaged in any part of the Evaluation stage.

• If the refund request is submitted after the 14-day cancellation period.

• If the service was purchased using a non-refundable promotional offer.

• If the user was suspended or terminated due to a violation of our Terms and Conditions.

• If there are technical issues on the user's end, including platform incompatibility, internet connectivity problems, or device malfunctions.

5.2. If an account is deactivated due to a violation of any policies and procedures, no refunds will be granted. Violations include, but are not limited to, prohibited trading techniques, unauthorised access attempts, or other breaches of our terms.

6. EXCEPTIONAL CIRCUMSTANCES

6.1. In rare cases, refunds may be considered if a technical error on our end significantly impacts your ability to complete an evaluation. To request a refund under these circumstances, you must submit a written request within seven days of the issue. All refund decisions made in exceptional cases are final.

7. CHARGEBACKS

7.1. Users agree not to initiate any chargeback requests related to payments made, whether via credit card or other payment methods, without first contacting Supertrade Ltd. In such cases, users must provide complete information regarding the intended chargeback claim. If a chargeback claim is filed, Supertrade Ltd. reserves the right to suspend any accounts held by the user. Moreover, if a chargeback is initiated — regardless of the outcome - Supertrade Ltd. may seek to recover any funds previously disbursed in connection with the user's accounts. Users also agree to cover all expenses incurred by Supertrade Ltd. in defending against such claims, including all legal fees.

8. CHANGES TO THE REFUND POLICY

Supertrade Ltd. reserves the right to modify or revise this Refund Policy at any time without prior notice. Any updates will take effect immediately upon their publication on our website. By participating in our programs, you agree to comply with the terms outlined in this Refund Policy. For any inquiries related to this policy, please direct your correspondence to our customer support at [email protected].

9. CONTACT DETAILS

For any questions or assistance regarding our refund policy, you can contact us by using the following contact details:

Supertrade Ltd.
Top Floor, Rodney Court Building, Rodney Bay, Gros Islet, Saint Lucia
Email:  [email protected].